Microsoft’s ongoing record of shoddy response to Surface Pro problems continues unabated. This time, the Surface Pro 4 (born October 2015, superseded June 2017) takes the limelight: Complaints about shaky screens and dead Type Covers abound.

We’re seeing a repeat of the all-too-familiar pattern of Surface denial, aided and abetted by clueless, paid, outsourced support personnel on the Microsoft Answers forum.

Surface Pro 4 shaky screen

If you haven’t yet seen the shaky screen problem, look at this YouTube video submitted by DimkaSuperStaR 18 months ago. The Microsoft Answers forum has been flooded with complaints about the problem. I wrote about it six months ago and again three months ago.

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